Aeotec SmartThings
Aeotec Smart Home Hub 2
SKU: GP-AEOHUBV4EU
Quickstart
This is a
Important safety information
Please read this manual carefully. Failure to follow the recommendations in this manual may be dangerous or may violate the law. The manufacturer, importer, distributor and seller shall not be liable for any loss or damage resulting from failure to comply with the instructions in this manual or any other material. Use this equipment only for its intended purpose. Follow the disposal instructions. Do not dispose of electronic equipment or batteries in a fire or near open heat sources.What is Z-Wave?
Z-Wave is the international wireless protocol for communication in the Smart Home. This device is suited for use in the region mentioned in the Quickstart section.
Z-Wave ensures a reliable communication by reconfirming every message (two-way communication) and every mains powered node can act as a repeater for other nodes (meshed network) in case the receiver is not in direct wireless range of the transmitter.
This device and every other certified Z-Wave device can be used together with any other certified Z-Wave device regardless of brand and origin as long as both are suited for the same frequency range.
If a device supports secure communication it will communicate with other devices secure as long as this device provides the same or a higher level of security. Otherwise it will automatically turn into a lower level of security to maintain backward compatibility.
For more information about Z-Wave technology, devices, white papers etc. please refer to www.z-wave.info.
Product Description
Welcome to the next generation of connected living.
The all-new Aeotec Smart Home Hub 2 isn’t just “Matter-compatible” - it’s a pioneer in the Matter ecosystem. With support for over 300 Matter-certified devices and 180+ trusted brands, Hub 2 leads the revolution, putting you in control of the most expansive and reliable smart home experience yet.
But it doesn’t stop at Matter. Smart Home Hub 2 also supports Zigbee-certified products, allowing you to connect up to 150 devices seamlessly. From sensors to switches, lighting to locks, you can build a smart home that"s powerful, secure, and built entirely around your needs.
Connect Everything. Control Everything.
Whether you’re a smart home pro or just getting started, V4 Hub is your central command center. Powered by SmartThings—the global platform trusted by 200+ million users—you can connect and control over 3,200 devices from a single, intuitive app.
Faster and Smarter Than Ever.
Built for speed and designed for seamless scalability, the Smart Home Hub 2 delivers twice the performance, USB expandability, and BLE + QR onboarding for next-gen connectivity. It’s not just about being faster—it"s about being ready for everything your smart home demands, now and in the future.
Local-first communication for faster, more secure control
Upgraded hardware & diagnostics — engineered for peak performance
Reduced cloud dependency for improved responsiveness and privacy
Edge computing for a more secure and reliable Smart Home.
The Smart Home Hub 2 has an enhanced processor and local memory. That allows even better performance and reliability for your SmartThings build Smart Home as most of the automations and controls will run offline. So you can rely on your Smart Home, even when your whole home network is offline.
The Smart Home Hub for everyone.
Smart Home Hub 2 makes setup simple—even for beginners. Its intuitive interface, official Samsung works with SmartThings certification, and streamlined onboarding process mean you can get started in under a minute—no expertise required.
Proven Past. More Powerful Future.
The Aeotec Smart Home Hub 2 builds on a legacy of reliability—now faster, smarter, and more secure than ever. With local processing power and rock-solid connectivity, it’s the hub your future smart home deserves.
SmartThings Pro compatible.
The Smart Home Hub 2 is fully compatible with SmartThings Pro, the latest B2B smart home platform from SmartThings. Powered by AI, SmartThings Pro offers a seamless, integrated management solution and a powerful device ecosystem—designed to transform multifamily homes, hotels, offices, retail, and commercial spaces into smarter, more scalable, and energy-efficient environments.
Why Choose Smart Home Hub 2?
- Leader in Matter with the broadest device support
- Local + secure control with less cloud reliance
- Designed for everyone — from first-time users to power enthusiasts
- Expandable, reliable, and blazing fast
Experience the Smart Home Hub that Leads. Not Follows
Highlights:
- Broad support of Zigbee devices - connect up to 150 Zigbee devices from over 200 brands
- is not just “Matter-compatible.” It’s a leader in the Matter ecosystem, with the earliest adoption and broadest support — supports over 300 Matter devices and 180+ brands.
- SmartThings is the global smart home platform trusted by over 200 million users. Connect in under a minute and control everything from a single app.
- BLE + QR onboarding and dual USB ports—next-gen smart hub excellence.
- local communication and reduced cloud dependency, it’s not just fast it’s secure, too
Technical Data:
- CPU: 900MHz
- RAM: 512MB
- Boot time: up to 50 seconds
- Onboarding time: up to 40 seconds
- Connectors: USB C, USB A, Ethernet
- Wireless technologies: Bluetooth, Zigbee, Tread, Matter, Wi-Fi 2,4GHz and 5GHz
- Wall Mount Kit included
Prepare for Installation / Reset
Please read the user manual before installing the product.
In order to include (add) a Z-Wave device to a network it must be in factory default state. Please make sure to reset the device into factory default. You can do this by performing an Exclusion operation as described below in the manual. Every Z-Wave controller is able to perform this operation however it is recommended to use the primary controller of the previous network to make sure the very device is excluded properly from this network.
Safety Warning for Mains Powered Devices
ATTENTION: only authorized technicians under consideration of the country-specific installation guidelines/norms may do works with mains power. Prior to the assembly of the product, the voltage network has to be switched off and ensured against re-switching.
Inclusion/Exclusion
On factory default the device does not belong to any Z-Wave network. The device needs to be added to an existing wireless network to communicate with the devices of this network. This process is called Inclusion.
Devices can also be removed from a network. This process is called Exclusion. Both processes are initiated by the primary controller of the Z-Wave network. This controller is turned into exclusion respective inclusion mode. Inclusion and Exclusion is then performed doing a special manual action right on the device.
Quick trouble shooting
Here are a few hints for network installation if things dont work as expected.
- Make sure a device is in factory reset state before including. In doubt exclude before include.
- If inclusion still fails, check if both devices use the same frequency.
- Remove all dead devices from associations. Otherwise you will see severe delays.
- Never use sleeping battery devices without a central controller.
- Dont poll FLIRS devices.
- Make sure to have enough mains powered device to benefit from the meshing
Technical Data
| Dimensions | 0.0950000x0.0950000x0.0250000 mm |
| Weight | 114 gr |
| EAN | 4251295702001 |
| Frequency | XXfrequency |
| Maximum transmission power | XXantenna |
Explanation of Z-Wave specific terms
- Controller — is a Z-Wave device with capabilities to manage the network. Controllers are typically Gateways,Remote Controls or battery operated wall controllers.
- Slave — is a Z-Wave device without capabilities to manage the network. Slaves can be sensors, actuators and even remote controls.
- Primary Controller — is the central organizer of the network. It must be a controller. There can be only one primary controller in a Z-Wave network.
- Inclusion — is the process of adding new Z-Wave devices into a network.
- Exclusion — is the process of removing Z-Wave devices from the network.
- Association — is a control relationship between a controlling device and a controlled device.
- Wakeup Notification — is a special wireless message issued by a Z-Wave device to announces that is able to communicate.
- Node Information Frame — is a special wireless message issued by a Z-Wave device to announce its capabilities and functions.